Returns

Hopefully you won't need to return anything to us, but here's what to do if you do.

First of all please drop us an email letting us know details of and why you are returning items to help us improve our service to you.
email: hi@thesoappeople.co.uk

Customers have 14 days from receipt of their order to return items.

For hygiene reasons, we will only accept soaps, accessories or gift boxes that are unused/unopened. 

We will refund the original postage cost, but not the returns postage.

We process returns within 5 working days of receiving the returned items.

If you need to make a return please send to

Returns,
The Soap People,
Chapel Grange,
Chapel Lane,
East Chiltington,
Lewes,
East Sussex,
BN7 3BA

Thank you!